Council performance improved: Community Satisfaction Survey results

Published on 23 July 2017

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Council performance improved: Community Satisfaction Survey results

The Council’s overall performance has improved by 5.9 %, when compared to 2016, according to Benalla Rural City residents in the 2017 Local Government Community Satisfaction Survey results.

Each year Local Government Victoria coordinates and auspices the Local Government Community Satisfaction Survey throughout Victorian Local Government areas.

In 2017, 68 councils participated in the survey. Where relevant, Benalla Rural City Council’s results are compared against 15 other councils in the ‘Small Rural’ council grouping and also against its results from the 2016 survey.

The Small Rural Council group comprises Alpine, Ararat, Benalla, Buloke, Central Goldfields, Gannawarra, Hepburn, Hindmarsh, Indigo, Loddon, Mansfield, Murrindindi, Pyrenees, Queenscliffe, West Wimmera and Yarriambiack.

The Council was rated by residents as having improved or maintained its service from 2016 in six of the seven core measures.

Summary of Benalla Rural City Council core measures

 

Measure

2017

2016

Small Rural

Shires 2017

Overall Performance

54

51

58

Community consultation and engagement

53

45

55

Advocacy – lobbying on behalf of the community

55

48

55

Making Community Decisions

51

44

55

Sealed Local Roads

49

51

50

Customer Service

70

70

69

Overall Council Direction

55

44

52

 

Mayor Cr Don Firth said the overall results show residents feel the Council is generally doing better.

"This is an improvement after a poor result in 2016," Cr Firth said.

"There is still work to do with the community’s perception of Council’s performance. This survey gives us insights into ways to improve and to better understand community needs."

The telephone survey was conducted by JWS Research and included a random sample of 400 adult Benalla Rural City residents. The survey period was between February and March.

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