Corporate & Community Division


The Corporate and Community Division manages the following operations:

  • Community Development
  • Community Services
  • Finance
  • People and Performance

The Corporate and Community Division is responsible for ensuring the Council meets statutory reporting requirements. It reports to the following authorities:

  • Audit Advisory Committee
  • Independent Broad-Based Anti-Corruption Commission
  • Local Government Investigations and Compliance Inspectorate
  • Local Government Victoria
  • Victorian Auditor-General’s Office
  • Victorian Ombudsman

This Division ensures all governance requirements are met in accordance with the Local Government Act 1989.

To get in touch with someone from the Corporate and Community Division, call our Customer Service Centre on 03 5760 2600 or email

Explore our departments by using the navigational structure at the top of the page. 

Community Development

Community Development at Benalla Rural City Council is committed to building community confidence, resilience and sense of belonging.

Major functions include:

  • Community capacity and resilience building, with a special focus on rural communities
  • Administering the Community Grants, Community Sponsorship and Youth Participation Grants
  • Promoting key community activities such NAIDOC Week and Seeing the Future in Farming Forum
  • Improving access and inclusion
  • Youth development programs, initiatives and advocacy.

The department includes the following state government funded programs - Information, Linkages and Capacity Building, Resilient Community Program, L2P Program and other casual and contracted workers associated with programs such as Rural Outreach, FReeZA and Walk to School initiatives. 

Community Services

The Community Services Department comprises of Aged and Disability Services and the Family and Children’s Services.

Aged and Disability Services

These services contribute to the continued independence of the frail aged and younger people with disabilities and carers by providing support within the community and in the home environment. We assist clients to enhance their quality of life and maintain their participation in the community, preventing premature admission into residential facilities. We work collaboratively with other services providers to ensure seamless support to clients.

With over 600 clients assisted, the team continues to ensure that clients have limited experiences of delays or confusion.

Programs include:

  • Home and Community Care Assessment Services
  • Domestic Support
  • Personal Care
  • Respite Care
  • Home Maintenance
  • Home Modifications
  • Food Services (Meals on Wheels)
  • Social Support (Planned Activity Groups)
  • Community Transport

Family and Children’s Services

These services promote the health and wellbeing of families in Benalla Rural City, focusing on prevention and the early detection of physical, emotional and social factors affecting children and their families.We support families in times of need to ensure the family unit can continue to look after their members.

Programs include:

  • Maternal Child Health
  • Enhanced Maternal Child Health
  • Family Services
  • Family Liaison

Image of the Customer Service Centre on Bridge Street People and Performance

The People and Performance Department includes payroll, risk management, information systems, human resources, information management and customer service support to our organisation to enable us to continue delivering value to our community.

The department ensures a responsive customer-focused service to the community and that all staff deliver their programs and services in a professional and timely manner.

Pictured is the Customer Service Centre on Bridge Street, where you can visit our Customer Service Centre. In the 2015/16 Financial Year, we handled 21,435 requests over the counter and 25,390 phone calls at our Customer Service Centre.


The Finance Department ensures the long term financial sustainability of Council through informed and transparent financial decision making. The main functions of the department include Financial Reporting and Planning, Revenue Property and Valuations, Procurement, Accounts Payable, Accounts Receivable and Fleet management.

The Finance Department manages the Council's budgeting and financial processes. The Department is responsible for producing Annual Budget and Financial Statements and coordinating the Long-Term Financial Plan (10 year plan). 

Revenue, property and valuations are maintained by the Finance Department. Rates collection, as well as support for the Victorian Government Fire Service Property Levy, is administered within this Department. 

The procurement policy and strategic procurement plan, as well as the management of Council's purchasing processes via contracts and tenders is the responsibility of the Finance Department. It also manages our fleet services.