A phone call each day to check you’re ok
Telecross gives peace of mind to people who live alone and to their carers through making a daily phone call 365 days of the year to check on the person’s well being and safety.
Red Cross provides a free daily telephone call to people who are isolated and at risk of an accident or illness that may go unnoticed.
Telecross provides reassurance, helps older people maintain their independence and allows people to continue to live with confidence in their own homes.
Red Cross volunteers ring at an agreed time each day and, if calls go unanswered, they take swift action to make sure everything’s okay. Just knowing that help is never far away makes all the difference to those we call, and their loved ones.
Trained and friendly volunteers make calls each morning, 365 days a year. In the event of three calls going unanswered in one day, Red Cross commences an escalation procedure to make sure the client is okay. The details of the activation are prearranged with each Telecross client.
Thanks to a simple daily phone call over 5,000 older Australians are supported to continue living in their own homes. Reaching out to people who may lack other connections, and are at risk of an undetected accident or illness, gives vital reassurance.
A friendly voice, perhaps the only one they’ll hear all day, is a welcome moment of human contact.
Red Cross acknowledges the work of our dedicated team of volunteers who make the calls each morning.
Telecross is well aligned with the Australian Government Aged Care Reforms, it supports people to live independently in the community.
The Red Cross site also has additional information.