Benalla Rural City Council has released the 2026 Community Satisfaction Survey results, providing the community with a detailed overview of how Council is performing across a wide range of services and priority areas.
Each year, the survey offers valuable insights into council performance, service delivery, community engagement, and areas for improvement across Benalla Rural City.
The 2026 Community Satisfaction Survey results show an overall improvement on the previous year, with Council’s performance strengthening across several key service areas.
Notable gains were recorded in core services such as waste management, the appearance of public areas, and recreational facilities, reinforcing that Council is delivering well in areas that matter most to the community. While these positive results indicate growing satisfaction with service delivery, the survey also highlights ongoing opportunities to build on this momentum.
This feedback plays an important role in shaping Council’s planning and decision‑making. It helps guide investment, supports continuous improvement, and ensures Council remains responsive to the needs of residents, businesses, community groups, and visitors.
Council thanks everyone who took part in the survey. Community input is essential in helping Council deliver services that are accessible, effective, and aligned with local priorities.
The full 2026 Community Satisfaction Survey results are now available on Council’s website.
For more information, please contact Council on 03 5760 2600.