Council services during the COVID-19 pandemic
The Council is working closely with Benalla Health, aged care facilities, medical practices, Victoria Police, business representatives and State Government agencies in its response to the COVID-19 pandemic.
We are monitoring the pattern of infection and transmission to ensure our community is best prepared to respond to any suspected or confirmed cases.
Our role in a pandemic is business continuity. This means we continue to provide essential services, public health and community support and recovery services. We are guided by the Victorian Government and the Department of Health and Human Services about what action to take and when.
Changes to Council Services
Go to coronavirus.vic.gov.au for all the information on current restrictions
The Customer Service Centre will be closed from Friday 16 July until Wednesday 21 July 2021 in line with the Victorian Government's COVID-19 restrictions.
You can continue to conduct business by email, mail or phone. You can still make payments to the Council over the phone using card or by posting a cheque. If you are uncertain about how to make a payment, contact us and we will arrange a way for you to pay.
We understand we need to be flexible with those who may be unable to meet payment due dates. If you are experiencing financial hardship and wish to set up a payment plan, please contact our Customer Service Centre on 03 5760 2600.
The following Council venues are are closed until Wednesday 21 July 2021 in line with the Victorian Government's COVID-19 restrictions:
- Benalla Art Gallery including cafe, gift shop and the exhibition spaces
- Benalla Cinema at BPACC
- Benalla Library
- Benalla Landfill and Resource Recovery Centre (open for emergency use only - for details click on WASTE tab below)
- Benalla Visitor Information Centre
Mandatory contact tracing and social distancing requirements will means some changes to how we operate within these venues when we reopen.
Council meetings are continuing but members of the public cannot attend while COVID-19 restrictions are in place. Instead you can watch meetings online.
If you want to make a submission to the Council, please email email@example.com or contact Council's Governance Coordinator on 5760 2600.
Please keep checking this website for updates on other scheduled Council meetings.
The way a number of our community services are delivered has changed.
- Home Support services
- Meals on Wheels
- Regional Assessment services
- Maternal and Child Health services
- Family Services
We have contacted people who are impacted directly. If you are not sure if this impacts you, please contact us on 5760 2600.
Aged and Disability Services
The following essential services will continue during the lockdown period:
- Meals on Wheels deliveries will continue to be delivered using staff and not volunteers. Meals will continue to be delivered three times a week on Monday, Wednesday and Friday.
- Volunteer Transport (trips to essential medical appointments only)
- Domestic Assistance (cleaning) is not able to be provided over this period, however staff will undertake welfare checks with clients over the phone and delivery of groceries and other essential shopping will be offered to clients.
- Personal Care services (such as showering) will continue.
- Social Support activities will not be available, however staff will undertake welfare checks with clients over the phone.
- Respite services will be assessed on an individual basis.
- Only essential home maintenance services will be undertaken.
- Family Services staff will support clients by keeping in phone and video contact and delivering activity and support packages to eligible families.
- Supported Playgroup sessions will be livestreamed on Facebook and activity and support packs will be delivered to participants.
Maternal and Child Health
- Centre based appointments will continue for key stages (such as 2, 4, and 8 week visits) with screening conducted for all clients on arrival.
- Scheduled first home visits and Enhanced Program home visits will continue with staff wearing the current recommended PPE and COVID -19 screening for families.
- All other visits for clients will be contacted over the phone.
Immunisations - appointments required
Due to the COVID-19 social distancing requirements, all immunisation services will be by appointment only. This applies to all scheduled council immunisation sessions in Benalla Rural City and other areas Wodonga provides a mobile immunisation service.
If you or your child requires vaccination at an immunisation session, please contact Wodonga Council to make an appointment on 1800 655 360.
If you do not have an appointment, you may not be able to receive the vaccination you require.
To reduce the risk of infection:
- only one parent/guardian should accompany a child into the immunisation session
- anyone attending the immunisation session will be screened for COVID-19
- hand sanitiser will be provided
- plastic chairs will be disinfected before and after use
- BYO pen - we have limited supplies of disinfected pens available
- BYO toy - there is a 15 min waiting period after vaccination
If you feel unwell prior to the immunisation or if you have any other concerns contact us on 1800 655 360.
- The Rainbow Ball scheduled for Saturday 29 May can now be accessed online.
- Planned events such the FReeZA North East Skate Park series scheduled for Sunday 30 May have been postponed.
- The L2P program will be on hold until further notice and the scheduled 10 year anniversary celebration event at Benalla Toyota scheduled for 3 June has been postponed.
Rural Outreach Worker
Rural Outreach Worker services are taking place over the phone.
Visit the Rural Outreach page for general information about the service.
Registering your pets is important. We are still controlling animals during this crisis. If your pet is lost, we want to make every effort to return it to you.
Pet registrations are due in April 2021
Pay your registration by calling us and paying over the phone with a card. You can also pay with a cheque and post it to us.
If these options don't work for you, you can pay directly into our bank account. If you choose to do this, it is critical that you include your tag number, which you can find on your animal registration notice. It is the first box on the top right corner of your details.
Bank account details:
Benalla Rural City Council
Commonwealth Bank, Benalla
REFERENCE TAG NUMBER: XXXXXX
Operations and Parks & Gardens
Operations and Parks and Gardens
You can continue to exercise in Benalla's parks and gardens as long as you comply with the Victorian Government's COVID-19 restrictions.
Our scheduled maintenance, including grading, road maintenance, parks and gardens and responses continue. We are street sweeping but not using the blower. We are respecting social distancing recommendations so our scheduled works are taking longer than usual. We are making sure our staff maintain social distancing requirements and figuring ways to safely complete work with one staff member.
Waste - landfill and bin collection
Your bins will be collected as normal. There will be no change to this service.
The Benalla Resource and Recovery Centre (BLRRC) is open for ‘Authorised Workers’ and ‘Emergency Use Only’.
Authorised Workers that are existing commercial account holders can access the BLRRC within normal hours. Authorised Workers that are not existing commercial account holders must contact Council prior to arrival and provide adequate evidence to the satisfaction of landfill operators (letterhead quotes and/or invoices) that materials are directly related to authorised work.
Residents should only attend by prior arrangement with Council If waste material is rendering a home uninhabitable or presenting a significant hazard to occupants. This includes:
- removing a fallen tree obstructing access
- cleaning up after a weather event impacting building or structure
- removal of waste with a significant odour.
During this time, we won’t be accepting cash. We will only be accepting payments by card.
We thank you for your patience as we all adjust to these change.
Our priority is always the health and safety of our staff and the community as we continue to work through uncertain times and deliver vital and key services.
If you have contaminated waste, you'll need to dispose of it differently to regular waste.
Read more about how to dispose of household waste when you have coronavirus on the EPA website. The website also has general tips for households, including good hygiene for when you take out your bin or help someone else with theirs.
Visit the EPA website for information about how to handle waste during the pandemic.