Information about COVID-19

COVID-19 Hotline - 1800 675 398

What is coronavirus?

Coronaviruses are a family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle Eastern Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). 

What is COVID-19?

COVID-19 is a new coronavirus strain that has not been previously identified in humans. That is why this is called a novel coronavirus.

What are the symptoms of COVID-19?

COVID-19 can cause an infection in people, including a severe respiratory illness. Symptoms can range from mild illness to pneumonia. Affected people may experience fever, flu-like symptoms such as coughing, sore throat, headaches and difficulty breathing.

Reduce your risk of coronavirus

This information is from a PDF poster available from

  1. WASH your hands often with soap and running water, for at least 20 seconds.
  2. Dry with paper towel or hand dryer.
  3. TRY not to touch your eyes, nose or mouth.
  4. COVER your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  5. STAY at home if you feel sick. If you take medication make sure you have enough.
  6. PHONE your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
  7. CONTINUE healthy habits: exercise, drink water, get plenty of sleep.
  8. WEARING a face mask is not necessary if you are well.
  9. BUY an alcohol-based hand sanitiser with over 60% alcohol.

Reliable sources of information about COVID-19

Rely only on trustworthy sources of information during the COVID-19 crisis. There is a lot of misinformation circulating and this is a dangerous time for inaccurate advice. Here are some sources you can rely on for health information. 

Victorian Government's Department of Health and Human Services -

Australian Government -

Australian Government's Department of Health -

World Health Organization