Council Plan 2021-2025



Every four years councils across Victoria must develop a four-year plan that identifies key priorities, projects and the best use of Council resources. The Council delivers many services across our community. These services range from waste management to parks and gardens to family services. We've detailed some of our services below. We deliver these services across our municipality, which includes our many vibrant townships. We've also included a map of our Rural City so you can see how widely we deliver these services. 

What is your age?

What is your gender?

Where do you live?

Date Time Bridge Street East Listening Posts
Wednesday 9 June    10am - 12noon Pergola area outside the Benalla Post Shop
Thursday 10 June 11.30am - 1.30pm      Pergola area outside the Benalla Newsagency
Friday 11 June  2.30pm - 4.30pm    Pergola area outside the Benalla Post Shop
Saturday 12 June 10am - 12noon Pergola area outside the Benalla Newsagency      


The 2021-2025 Council Plan Community Survey was the first of many opportunities our community will have to contribute to Benalla Rural City Council’s priorities over the next four years. This initial survey was taken between November 2020 and January 2021. We know there are many community members who still have their thoughts and ideas to contribute. Over the coming months we’ll make sure everyone in our community has the chance to be heard.

Who we've heard from so far

286 people completed a survey in our initial round of consultation. 

77% lived in Benalla and 23% resided in our rural townships. 

63% of survey respondents identified as female, 33% identified as male and the remaining 4% chose not to disclose their gender.

13% of respondents shared that they lived in an isolated area (e.g., geographically remote, poor internet or mobile access), 7% were living with a disability, 3% identified as LGBTQI+ and 1% were Aboriginal and/or Torres Strait Islander.

The three most represented age groups who completed a survey were: 65-74 years of age (24%), 55- 64 years of age (22%) and 45-54 years of age (18%).

Top 10 Council services accessed

The Council Plan Community Survey asked people to share the services of importance to them and also to rate the value and progress of current Council Plan priorities.

Top 10 Council services.pngThe top 10 Council services survey respondents had accessed in the past two years include: 

  1. Waste services
  2. Parks and gardens
  3. Arts and culture
  4. Customer service
  5. Sports and recreation
  6. Pets and animals
  7. Roads and transport
  8. Health and safety
  9. Local laws and permits 
  10. Community development


Initial Survey Summary and Full Results

You can download a flyer that shows a summary of the initial results from the first Council Plan consultation(PDF, 107KB)

You can download the full results of the first Council Plan consultation(PDF, 3MB)





We're proud of Benalla and of the rural townships and communities that we govern. 

Stylised map of Benalla Rural City

The Council provides many services across Benalla Rural City. 

These include: 

  • Waste services, including management of Benalla Landfill and Resource Recovery Centre and kerbside waste and recycling programs
  • Parks and gardens, including walking and bike paths, barbeque areas and playgrounds
  • Library services
  • Arts and culture, including Benalla Art Gallery and Benalla Cinema
  • Communications, making sure we inform and consult with our community
  • Events management
  • Tourism
  • Business Development, including business advice, support and training
  • Customer Service
  • Sports and recreation, including management of recreation reserves, the aquatic centre and skate park
  • Animal management services
  • Roads and transport, including local roads and bridges and school crossing supervision
  • Public health, including food safety and public toilets
  • Local laws, including traffic regulation
  • Community development, including rural outreach and community grants
  • Planning and building, including permits, inspections and land use planning
  • Volunteer recruitment and support
  • Environment and sustainability, including roadside weed and pest control
  • Family and children services, including maternal child health, immunisations and family liaison services
  • Aged and disability services, including Meals on Wheels and social support groups
  • Youth services, including L2P program and the Live4Life initiative
  • Emergency management, including recovery from emergencies