For urgent requests call Council’s Customer Service team on 03 5760 2600. In the event of an emergency, call 000.
Contact
Contact
Details
Benalla Rural City Council
PO Box 227
Benalla VIC 3671
Office hours: Monday to Friday, 8.30am – 5pm
Tel: 03 5760 2600 (24 hours)
council@benalla.vic.gov.au
Visit us
Customer Service Centre
1 Bridge Street East
Benalla VIC 3672
Opening hours: Monday to Friday, 9am – 4pm
Social media channels
Tourism
If you are deaf, or have a hearing or speech impairment:
- Contact us through the National Relay Service
- Give the Benalla Rural City Council number you want to call.
For more information:
Benalla Rural City Council is proud to announce that our Customer Service Centre has been awarded the Communication Access Symbol. This means we have met the standards that make our business or service communication accessible.
We are committed to communicating effectively and respectfully with customers who have communication difficulties, and we use strategies and resources to support successful communication.
We proudly display this symbol in our Customer Service Centre and on our website. You can read more about the Communication Access Symbol at
Report a problem
For urgent requests call the Council on 03 5760 2600.
In the event of an emergency, call 000.
For all other common problems, please fill in the form on the right.
Customer feedback
Customer Service is the responsibility of all Council staff at all levels within the organisation and includes internal and external customers. Customer service is a commitment to our customers as well as an expectation of our staff regarding the level of service they need to consistently deliver. As customer service, we aim to provide a prompt and efficient service by staff who are approachable and well informed. We will treat customers with courtesy and respect, value your privacy and treat personal information confidentially.
