Benalla Rural City Council would like to inform residents that an important community satisfaction survey will be conducted between 22 May and late June 2025. The survey, facilitated by independent market research agency National Field Services, has been designed to gather valuable feedback from residents about council services and performance.
Participation in the survey provides an opportunity for residents to share their views and help identify ways to enhance service delivery and improve outcomes for the community. Similar surveys will be conducted across Victorian councils, ensuring a wide-ranging and comparative understanding of performance.
This is the first round of four survey waves scheduled for the coming year. The current phase involves a representative sample of residents being contacted by phone to participate in the survey. The Council appreciates the time and effort residents take to provide their feedback during this process.
Benalla Rural City Council assures all participants that their responses will remain strictly confidential. Only overall survey results will be shared with The Council to guide decision-making and future improvements.
Residents with questions or concerns about the survey are encouraged to contact Benalla Rural City Council Customer Service for assistance on 03 5760 2600.
Benalla Rural City Council thanks residents for their cooperation and valuable input into shaping the future delivery of services for our community.