Third Round of Community Satisfaction Survey to Commence in Benalla Rural City

Benalla Rural City Council will commence the third round of its Community Satisfaction Survey on Thursday 30 October, continuing through to Sunday 30 November 2025.

This survey is part of a year-long program designed to collect feedback from residents about Council services and overall performance. Conducted by independent research agency National Field Services, the survey involves a random selection of residents being contacted by phone to participate.
The information gathered will help Council better understand community expectations and identify opportunities to improve the way services are delivered.

Benalla Rural City Council assures all participants that their responses will remain strictly confidential. Only overall survey results will be shared with Council to guide decision-making and future improvements.

Residents with questions or concerns about the survey process are encouraged to contact Council’s Customer Service team on 03 5760 2600.
Council thanks residents for their cooperation and valuable input into shaping the future delivery of services for our community.

Please note, survey calls will never come from mobile numbers, and the survey caller will not ask for your name (surveys are anonymous), address, bank details or any other information that could identify you. Please do not give your personal information to any cold-callers.