New Residents

New resident kits are available to new members of the community. They are an informative resource and consist of useful information about Benalla Rural City and can be picked up from the Customer Service Centre.

Helpful contacts for new Benalla Rural City residents

Arts Culture and Events


Fire and Flood Safety


Other information for home owners


Community information


Call into the Customer Service Centre for complimentary passes

  • Family complimentary swim pass to the Benalla Aquatic Centre
  • Two complimentary passes to the Benalla Performing Arts and Convention Centre
  • To be included in the Benalla Art Gallery’s enews subscription
  • Invitation to join the Benalla Library
  • One complimentary copy of Benalla’s local newspaper – Benalla Ensign


 A printed copy of this kit is available at the Customer Service Centre.

Customer Service Centre,
1 Bridge Street East, 
Benalla, Vic  3672 
Tel: 03 5760 2600