Local Government Community Satisfaction Survey

The Victorian Local Government Community Satisfaction Survey (CSS) creates a vital interface between the council and their community.

Held annually, the CSS asks the opinions of local people about the place they live, work and play and provides confidence for councils in their efforts and abilities.

This survey provides insight into the community’s views on:

  • councils’ overall performance, with benchmarking against State wide and council group results

  • value for money in services and infrastructure

  • community consultation and engagement

  • decisions made in the interest of the community

  • customer service, local infrastructure, facilities, services and

  • overall council direction.

View the Community Satisfaction Survey 2023 Benalla Rural City Council Report(PDF, 3MB) .