Financial Counselling

The National Debt Helpline is a free telephone service that aims to help Australians to tackle their debt problems. They have a team of professional financial counsellors that offer free, independent and confidential financial services to help you get back on track.

If you have credit file issues or if you are in serious debt, you don’t have to pay to receive financial services. Call 1800 007 007 to speak to someone at the National Debt Helpline.


Meet with someone

If you’d rather speak to someone face-to-face, you may be eligible for casework from Upper Murray Family Care (UMFC). Their financial counsellors conduct face-to-face appointments in Benalla. You will need to conduct your intake appointment over the phone to begin with.

Read more about UMFC’s financial counselling service


Rural Financial Counselling Service (Victoria – North East)

  • Free, independent and confidential
  • Staffed by qualified and financial counsellors who understand farming and business
  • Assistance is available to any primary producer, fishing enterprise or small rural businesses who may be experiencing financial hardship and are in need of help and support.
  • Able to come to your place of business or you can come and see us.

Phone 1300 834 775 or email

Find out more about the Rural Financial Counselling Service



If you are facing homelessness, at risk of losing your private rental or need an affordable place to live, BeyondHousing can help.

BeyondHousing is the largest community housing organisation within the Goulburn and Ovens Murray regions of Victoria; providing housing to over 950 people and services to more than 4500 people in our community. BeyondHousing is committed to addressing homelessness, supporting people in housing stress and increasing the supply of affordable housing.

Phone 03 5722 8000 or after hours 1800 825 955

Visit the BeyondHousing website