Home and Community Care

Home and Community Care (HACC) services are designed to help elderly or disabled people to remain living in their own homes as part of their own community.

Services include:

  • Home care
  • Personal care
  • Respite
  • Home and garden maintenance
  • Meals on Wheels
  • Volunteer transport
  • Planned activity groups

An assessment is completed by the Council to determine your eligibility to the program. Referrals for assessments can be made by your family, friends, your GP or other health professionals.

HACC services are jointly funded by Federal and State Governments and supplemented by Benalla Rural City Council. The cost to users is subsidised according to income so that services are available to all who need them.

Priority is given to those aged 65 years or older who are at risk of losing their independence and having to go into residential care. HACC services are available to people of all ages with disabilities, including children.

If you require an assessment for HACC services, please contact Community Care on 03 5761 4500.

If you are a client who receives HACC services and you need to get in touch with us, call our Community Care Centre on 03 5761 4500.

Our approach

We support an active service approach. This means that we work with you to help you remain as independent as possible. We work with you to achieve your goals to retain your skills and, in some cases, learn new skills. Our aim is to assist you to maintain or improve your ability to be physically active as well as help you to remain part of your local community.

Your carer

Carers who work at Benalla Rural City Council are highly qualified and experienced. The service they provide is designed to help you to retain your independence and to achieve your goals. At times, carers will need to take annual leave or sick leave. When required, a replacement carer who is equally qualified to deliver your service will attend your home care appointment.


If you receive HACC services and are going to be away or unavailable for your carer, call the Community Care team on 03 5761 4500 as soon as possible.

Home Care

Maintaining a home can be difficult for people with a disability. If you need a bit of help to maintain your home, the Council might be able to assist. When you have an appointment with us for your assessment, we can discuss which services will be most helpful to you to retain your independence. Some typical examples include:

  • Vacuuming and mopping the floors
  • Cleaning the bathroom and toilet
  • Washing and ironing
  • Making beds and changing linen
  • Assistance with meal preparation and cooking
  • Help with banking, paying accounts and shopping

During the assessment appointment, you will agree on the types of tasks you need help with to achieve your goals. Your carers are then able to help you with these tasks.

Personal Care

In your assessment or review, you may come to the agreement that you need assistance with personal care. Some examples of personal care include:

  • Bathing and showering
  • Skin care, including moisturising and shaving
  • Grooming, including hair and nail care

Helping with attendance at medical appointments

Home Maintenance

Home maintenance staff can provide assistance with minor household repairs, home modifications and some gardening chores.

Services emphasise safety and can include:

  • Installation of safety ramps and rails after an assessment by an occupational therapist.
  • Repairing doors, windows and locks
  • Replacing light globes and smoke detector batteries
  • Cleaning spouting
  • Pruning of overhanging branches

A fee is charged per hour. For assistance or further information call the Community Care Centre on 03 5761 4500.

Respite Care

If you care for an older person, a person with disabilities or a child with special needs who cannot be left alone, you may be eligible for the Council’s respite care service.

Trained staff can provide regular or occasional assistance to carers so that they can have ‘respite’ from their care role. The respite carer provides social interaction with another person. If appropriate, respite carers can take clients on outings or to activities.